How are the payments for Frida Initial Diagnosis appointments processed?
When you book your appointment, our payment processor will put a hold on your credit card for the total. Upon completion of your appointment, a more comprehensive assessment fee receipt will be emailed to you. This receipt can be downloaded, printed, or saved/printed as a PDF for your convenience.
Should your insurance company request a more detailed receipt, please contact us with the information you will need included and we'll provide you with a modified version for submission.
How are payments for Frida Follow-Up appointments processed?
Follow Up appointments will be charged in-full 3 days before your scheduled appointment date. If you need to reschedule your appointment, please make sure to do so with at least 24 hours notice through your dashboard (instructions here).
Upon successful completion of the payment, you will receive a detailed receipt via email. This receipt can be downloaded, printed, or saved/printed as a PDF for your convenience.
What happens if I miss a payment for my Frida appointment?
If full payment for a completed appointment (includes initial ADHD Diagnostic & Follow Up appointments) isn't received by Frida by the stated due date, you will not be able to continue receiving continued care from Frida. Until payment is received:
- Frida patients will not be able to book Follow Up appointments
- Appointments without confirmed payments will not be carried out
How do I ensure my account is up to date?
To update your default payment method on file, log into your Frida account. Once logged in, navigate to your Profile page in the side menu and select the Payment methods section! You will then be able to add and save a new credit card to your account.